Frequently Asked Questions

1. How should I store Aurel Pets meals? Because our meals contain absolutely no preservatives, they must be stored in the freezer. Move the meals you plan to feed into the refrigerator 24 hours in advance to thaw slowly. Once thawed, meals should be consumed within 3-4 days. 2. Do I need to cook the raw meals? No! Our raw formulas are perfectly balanced and designed to be fed as-is once thawed. Cooking them will alter their nutritional profile and degrade the essential vitamins and enzymes. 3. How do I transition my pet to a fresh diet? We recommend a slow transition over 7 to 10 days. Start by mixing 25% of Aurel Pets fresh food with 75% of their current food. Gradually increase the fresh food portion every couple of days until they are fully transitioned. 4. Are your meals suitable for both dogs and cats? We offer specific formulas tailored to the unique biological and nutritional needs of both dogs and cats. Please check the product descriptions to ensure you are selecting the right formula for your pet. 5. What if my pet has allergies? We use single-source proteins and clearly list all ingredients on our labels. If your pet has specific dietary restrictions, please contact us on WhatsApp, and our team will help you choose the safest formula.