Shipping & Delivery

At Aurel Pets, we ensure your pet's raw and gently cooked meals arrive at peak freshness. Because our meals are real food free from artificial preservatives, we take cold-chain delivery seriously. Delivery Schedule We deliver across the city using specialized temperature-controlled packaging. Once your order is confirmed, our team will message you on WhatsApp to schedule your delivery window. Deliveries are typically dispatched within 24-48 hours of order confirmation to ensure your meals are prepared fresh. Cold-Chain Packaging Your pet's meals are frozen at peak freshness and packed in insulated boxes. This guarantees that the food remains at a safe temperature right to your doorstep. Please ensure someone is available to receive the package and immediately transfer the meals to your freezer. Delivery Charges A standard base delivery charge applies to all orders. We offer discounted or free delivery for bulk orders—reach out to our team on WhatsApp for bulk inquiries!